To help us provide better service for our patients, we have upgraded to a new and improved electronic medical records system.
We appreciate your patience as we continue to learn how to use our new system and apologize for any inconvenience this may cause.
We are also experiencing problems with our telephone system, and we understand your frustration with not being able to contact us. We are working diligently to resolve these issues. If you receive a message that you have reached a non working number, please call back. The problem is intermittent, and you should be able to eventually reach us. We sincerely apologize for this and hope to have it resolved very soon.
Thank you for choosing Internal Medicine Associates!
As of September 1, Summit Medical Group will have a new and improved patient portal. This portal will allow patients to request and view
appointments, send messages or refill requests and view test results and billing online without having to schedule an appoint menu or wait on the
phone. After September 1, Summit will no longer use the ‘FollowMyHealth’ portal; however, you will still have access to your medical history through follow my health. All new information will be in our new Athena Health patient portal.
We had a baby shower last week for Danielle to welcome Baby Jacey!
We wanted to provide an update to our patients regarding our office response to the coronavirus pandemic. Our office is open, and we are going to great lengths to follow CDC guidelines regarding social distancing and cleaning while continuing to provide all of our patients with quality care. Everyone who enters our building, including employees, must have their temperature checked prior to entry. We also ask that everyone wear a cloth mask while in the building. When we call to remind your of your appointment, you may be instructed to wait in your car and call when you arrive. We are doing this to minimize the number of patients in our reception area at the same time. All patients with a fever or respiratory symptoms are screened and treated in a separate area outside the building. We want to assure you that we are taking every possible precaution to ensure the safety of our patients and staff. In addition to these precautions, our physicians are offering patients the option of telemedicine appointments when it is appropriate. This allows patients to have a virtual visit with their physician if they don’t feel comfortable getting out during this time. A recent article in the Knoxville News-Sentinel provides more information about Telemedicine. Please call the office if you would like to schedule a telemedicine appointment.
Telehealth appointments with your physician are now available.
Farewell to Elizabeth Gager, NP
Nurse Practitioner, Elizabeth Gager and her family have moved to Nashville. We will certainly miss Elizabeth at IMA, and we know our patients will miss her as well. We wish her the best and know she will be an asset in the new community she serves. Here are some pictures with IMA family on Elizabeth’s last day.
Thank you to our patients and members of the community who have reached out to provide much needed supplies. Thank you to Brickey-McCloud Elementary School for hand sanitizer and disinfecting wipes. Thank you for the cloth masks for our staff that several patients and friends have provided. Thank you for the snacks and meals that have been provided. Your kindness and generosity is much appreciated!
NOTICE OF INSURANCE CHANGES FOR 2020
Effective January 1, 2020, Summit Medical Group will no longer accept Cigna Healthspring insurance plans. Please note we will continue to participate with most other Cigna plans.
We do participate in two other Medicare Advantage Plans:
Blue Cross Blue Shield Blue Advantage or BlueEssential 1-888-770-8840 or bcbst-medicare.com
Effective January 1, 2020, Summit Medical Group will no longer accept United Healthcare Dual Complete or Amerivantage Dual Complete insurance plans. Please note we will continue to participate with most other UHC plans.
We do participate in two other Dual Eligible Special Need Plans (D-SNP):
Humana Gold Plus D-SNP 1-800-211-2356 (ext. 4703934) Humana.com
You can switch to one of these plans and continue to see your Summit provider in 2020.
How do you switch?
If you know the plan you want to select, contact the health plan directly.
If you are unsure, contact a health insurance agent for guidance.
For a free consultation with an independent health insurance agent, contact:
Senior Financial Group (an independent health insurance agent) 865-777-0153 or 800-677-0153 email: firstname.lastname@example.org
CareNotify by HealthGrid
We are pleased to announce the launch of CareNotify by HealthGrid! CareNotify allows patients to receive visit summaries from your physician via secure text messaging. After your visit, you will receive a text message with a secure link to your visit summary. When you access the link, you will be asked to enter your last name and date of birth in order to access the summary. Please see the link below to Frequently Asked Questions for more details on CareNotify. If you have additional questions, please give us a call, and we will be happy to address.
The American Diabetes Association is offering online education for people living with Type 2 Diabetes. Click here for a link to the town hall educational series.
We are are excited to serve you in our new office at 7744 Conner Rd in Powell.
We are just behind the hospital at the corner of Conner and Dannaher. If you haven’t been in yet, we look forward to seeing you soon. Click here to read about our new convenient location on the Summit Medical Group website.