The physicians and staff of IMA want your visits to our office to be convenient, efficient, friendly and professional. We want to build lifelong relationships with our patients to meet all their primary care needs.

Below are some frequently asked questions. Click the question to see the answer.

What should I do if I am running late to your office for an appointment?

Sometimes patients are unavoidably late for their appointments. We ask that you please call as soon as possible to inform us of the situation, we may need to reschedule your appointment for a later time that day. In some instances if you are more than 15 minutes late for your appointment, we may have to cancel your appointment so that our providers can maintain their schedule with other patients who have arrived on time. When in doubt, give us a call, we will be more than happy to work out a solution.

What is your policy on appointment cancellations or missed appointments?

Please notify our office at least 24 hours in advance if you are unable to keep your appointment. You may be charged if you cancel less than 24 hours (except in cases of emergency) or if you do not show up to a scheduled appointment.

How long does it take to get a prescription refilled from my pharmacy?

Office policy for refills is a 72-hour notice. Most prescriptions are refilled the same day as received, but due to high volume of requests, this may take up to 72 hours. Best practice is to request prescription refills during a regular office visit, or before you run out so your pharmacy and our office have plenty of time to process your request.

Do you provide evening and weekend care?

Summit operates three urgent care/after hours clinics to treat patients when our offices are closed at night, on weekends and holidays. IMA strives to ensure quick access for patients to their physician or one of our nurse practitioners and always has a physician on call for our patients. However, there are times when acute minor injuries or illnesses need immediate attention. For these times, the Summit Express Clinics offer care in the evenings, on Saturdays and Sundays and holidays.

Common conditions treated:

  • Sprains
  • Minor lacerations
  • Flu-like symptoms that require urgent care
  • Earaches, sore throats and fever
  • Minor burns

There are three locations, one in Fountain City, one in the Deane Hill area of West Knoxville and one in Farragut. A record of your treatment at an Express Clinic is quickly sent to your IMA physician.

Click here for more information on the Express Clinics

IMA always ensures that there is a physician on call for our patients at night and on weekends and holidays. To reach the physician on call, dial 865-546-9751 and listen for instructions. If you are having an emergency, call 911.

If I am admitted to the hospital, will my doctor be notified?

The local hospitals automatically send our practice reports if you have been seen, admitted or discharged if you tell them who your primary care doctor is. If you are seen at another hospital we can obtain records once you notify us that you were in the hospital.