Our patients are at the center of everything we do at Internal Medicine Associates. Our ultimate goals are your best health and wellbeing, achieved through centering all our services on you. We strive to provide our patients with the highest quality health care in a comfortable, caring environment. Our physicians, other care providers, office staff members and ancillary personnel are highly trained, professional and dedicated to giving patients the very best care.

News and Announcements:

For the latest news and information from IMA, please visit our News and Announcements page.

Appointments:

Patients are seen by appointment only, with an emphasis on ensuring patients have access to their physician. This is not only more convenient for patients, but also allows physicians to spend the time needed to provide quality, comprehensive care. To make a routine appointment:

  • Call 865-546-9751 and select option 3. Automated reminder calls or text messages are sent out three days in advance of your appointment.
  • If you would like to receive text message reminders, make sure we have your cell phone number on file, and then text “summit” to 622622.
  • During your visit, make sure we have your email address on file to receive appointment reminders via email.

 

Telephone calls:

Our telephone number is 865-546-9751, and it is answered by office staff 8 a.m.-4:30 p.m. Monday-Friday. If you have a medical problem and need to schedule an appointment, call the main number and choose option 3. Someone in the scheduling department will set up an appointment or discuss the problem with your physician if necessary. If the matter requires the attention of your physician personally, he or she will return your call as soon as possible or as the situation demands. In the event of a nonlife-threatening emergency during office hours, call the main number above and describe the emergency so a member of our clinical staff can quickly assist you.

Prescriptions:

For the safety of our patients, it is not our policy to prescribe new medications over the phone. Please try to have your prescriptions refilled when you regularly see your physician. If you need a prescription refill between appointments, you may either call the office or send your request electronically through IMA’s patient portal FollowMyHealth.

If by telephone, please call refill line at 865-938-3401. The line is monitored 8:30 a.m.-4:30 p.m. Monday-Friday. Messages may be left 24 hours a day, seven days a week, but will be retrieved only during office hours. Please keep in mind that the physician on call for medical emergencies will not refill prescriptions. Refills requested will be sent/called in to the pharmacy within 48 hours. However, please confirm with the pharmacy that your prescription is ready before going to pick it up.

After Hours:

IMA offers evening hours Monday through Thursday until 7 p.m. and Saturday morning hours 8 a.m. to 12 noon.

There is always a physician on call after hours, on weekends and on holidays. Please call the main office number (865-546-9751). The phone is automatically answered by an after-hours attendant. Leave a message for the physician on call. If you have not received a return phone call within an hour, please call again.

If you call our office after hours please ask the on-call physician about our three Summit Express Clinics. Our Express Clinics treat minor illnesses and injuries after hours and on weekends and holidays.